Refund policy
Refund & Return Policy
Solum Scents
Last updated: 08/08/2026
All Sales Final
Because our candles are handcrafted in small batches, all sales are final. We do not accept returns or offer refunds for change of mind, incorrect scent preference, or buyer's remorse. Please review your order carefully before completing your purchase.
Damaged or Defective Items
We stand behind everything we make. If your order arrives damaged, defective, or incorrect, we'll make it right. Contact us within 7 days of delivery at contactsolumscents@gmail.com with:
- Your order number
- A photo of the damaged or defective item
- A brief description of the issue
Lost or Undelivered Orders
If tracking shows your order as delivered but you haven't received it, or if it appears lost in transit, contact us at contactsolumscents@gmail.com within 14 days of the expected delivery date and we'll work with you to resolve it.
Cancellations
Orders can be cancelled for a full refund only if they have not yet shipped. Once an order is in production or has shipped, it can no longer be cancelled.
Candle Care & Safety
Please follow the care instructions included with your candle. Damage caused by improper use, burning beyond recommended times, or accidents after delivery is not covered by this policy.
Questions
Reach us at contactsolumscents@gmail.com and we'll respond within 3 business days.